Whether you run an online boutique or a local logistics firm, every unanswered call or chat leaves money—and goodwill—on the table. Industry studies show 70 % of first-time customers never try again after one poor service interaction.¹ For small and medium-sized companies, that’s a margin killer.
Traditional call-centre outsourcing often locks you into long, expensive agreements before you even know if it fits. Zentrova flips that script:
| Pain Point | Typical Solution | Zentrova’s 30-Day Pilot |
|---|---|---|
| 24/7 cover without hiring | Hire night staff or a BPO on multi-year terms | ZentVoice: 50 free AI + human voice minutes to prove ROI first |
| Overflow chat & email | Add more in-house agents | ZentAI bot live in 48 h, escalates only the tricky tickets |
| Data to improve CX | Manual call logs, spreadsheets | Zentylitics dashboard surfaces top queries, peak hours, churn signals |
Onboarding (Day 1–2)
Import your FAQs, opening times and escalation rules
Forward after-hours calls to your unique ZentVoice number
Go-Live (Day 3)
AI chat widget appears on your site
First automated call routing test
Weekly Health Checks
Snapshot metrics: answer rate, average handle time, CSAT poll
Quick tweaks—add a new FAQ, adjust call menu, etc.
Decision Call (Day 28–30)
Keep your settings and graduate to Starter (€49/mo), Plus (€89), or Enterprise (€129)
Or walk away—no credit card was ever required
30 % drop in repeat “Where’s my order?” emails
20 % faster first response time in peak periods
Managers reclaim hours previously spent fielding routine enquiries
(Figures are median results across recent pilots—your mileage may vary, which is exactly why the trial exists.)
You’ll benefit most if you…
Receive 50+ customer enquiries a week via phone, chat or email
Have no night-shift team but customers in multiple time zones
Need English-first support at a price point offshore BPOs can’t match
Hit the button below, pick “Start Free Trial”, and choose which channel (voice or chat) you’d like to tame first. The entire Starter suite is yours for 30 days—free.
Have questions? Book a 15-minute call and we’ll map the pilot to your workflow - adebola.olomo@zentrovasolutions.com